At Metro Web, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Personal Information: When you contact us or engage our services, we collect information such as your name, email address, phone number, company name, and project requirements.
Automatically Collected Information: We may collect technical information including IP address, browser type, device information, and pages visited through cookies and analytics tools.
Project Information: During project engagement, we collect information necessary to complete your project, including business requirements, design preferences, and access credentials (stored securely).
2. How We Use Your Information
Service Delivery: To provide, maintain, and improve our web development, design, and consulting services.
Communication: To respond to inquiries, send project updates, invoices, and important service announcements.
Analytics: To understand how visitors use our website and improve user experience.
Marketing: With your consent, to send newsletters, promotional materials, and relevant industry insights. You can opt-out at any time.
Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior.
Essential Cookies: Required for website functionality, including session management and security features.
Analytics Cookies: Used to collect information about how visitors use our site (Google Analytics, Vercel Analytics).
You can control cookie preferences through your browser settings. Disabling cookies may limit some website functionality.
4. Third-Party Services
We use trusted third-party services to operate our business:
Email Services: EmailJS for contact form submissions
Analytics: Google Analytics and Vercel Analytics for website statistics
Hosting: Vercel for website hosting and deployment
Payment Processing: Stripe for secure payment transactions (they handle payment data directly)
These services have their own privacy policies and we recommend reviewing them. We are not responsible for their privacy practices.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
All data transmission is encrypted using SSL/TLS protocols. Access credentials and sensitive project information are stored using encryption.
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
In the event of a data breach, we will notify affected users in accordance with applicable laws.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Project-related data is retained for the duration of the project plus 2 years for support and reference purposes.
Marketing communications data is retained until you opt-out or request deletion.
You can request deletion of your personal information at any time, subject to legal and contractual obligations.
7. Your Rights and Choices
Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal requirements.
Opt-Out: Unsubscribe from marketing communications at any time using the unsubscribe link in emails.
Data Portability: Request a copy of your data in a structured, commonly used format.
To exercise these rights, contact us at iawaiscode@gmail.com.
8. International Data Transfers
As we operate in the UAE and work with international clients, your information may be transferred to and processed in countries outside your country of residence.
We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
We will notify you of significant changes by posting the updated policy on our website with a new 'Last Updated' date.
Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: iawaiscode@gmail.com
Address: Dubai, United Arab Emirates
We will respond to your inquiry within 7 business days.
Your Privacy Matters
Secure
Industry-standard encryption and security measures
Transparent
Clear information about data collection and use
Your Control
Full rights to access, modify, or delete your data
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